About DwellingBasics
Our Story
DwellingBasics was established in 2015 when a group of certified pool technicians recognized a gap in the London market for reliable, thorough swimming pool care. What started as a small operation serving residential clients in South London has grown into a trusted name across the capital.
Our founder, with 18 years of experience in water treatment and filtration systems, built the company on a straightforward principle: pools require consistent, knowledgeable attention to remain safe and functional. We've maintained this focus while expanding our team to 12 qualified technicians who service over 300 pools monthly.
From our base on Elmfield Road, we coordinate maintenance schedules, stock genuine replacement parts, and dispatch teams equipped with calibrated testing equipment. Each technician completes annual training on current British Standards for pool water quality and safety protocols.
What We Do
We handle the technical aspects of pool ownership so you don't have to. Our services cover chemical balancing using laboratory-grade test kits, filter system inspection and cleaning, pump maintenance, and seasonal preparation. We work with both chlorine and saltwater systems, indoor and outdoor installations.
Our approach involves scheduled visits where technicians check 8 water parameters, clean skimmer baskets and pump strainers, brush surfaces, vacuum debris, and document all readings. You receive a digital report after each visit showing pH levels, chlorine concentration, alkalinity, and any adjustments made.
Our Expertise
Nine years of operation has given us hands-on experience with various pool types and common issues specific to the London area. Hard water requires different treatment than soft water. Outdoor pools in areas like Wandsworth face different challenges than indoor pools in Kensington.
- Residential pools from 15,000 to 50,000 litres capacity
- Commercial facilities including hotel pools and fitness centres
- Sand, cartridge, and DE filtration systems from major manufacturers
- Variable speed pumps and energy-efficient equipment
- Automated chemical dosing systems and controllers
- Pool heating systems including heat pumps and gas heaters
Core Values
Reliability
We arrive during scheduled time windows and complete work as quoted. Our technicians carry backup equipment and maintain stock vehicles to handle common repairs on-site without return visits.
Transparency
Every service includes documented water test results and photos of equipment condition. We explain what needs attention now versus what can wait, with clear pricing for additional work.
Knowledge
Our team holds PWTAG (Pool Water Treatment Advisory Group) certifications and attends quarterly training on new equipment and regulations. We stay current with HSE guidelines for pool operation.
Our Mission
We aim to make pool ownership practical by handling the technical work competently and consistently. Pools should be ready when you want to use them, without requiring you to become an expert in water chemistry or mechanical systems. That's the service we provide to homes and businesses throughout London.
Operating from our South London location, we serve clients within a 25-mile radius, with most appointments scheduled between 9:00 and 18:00 on weekdays. Our office at 17 Elmfield Road coordinates all service calls and maintains client records going back to our first year of operation.
